NKD Pizza privacy & cookies policy

We respect the privacy rights of our users and recognise the importance of protecting information collected about you.  We are committed to complying with the Data Protection Act and when it comes into force, the General Data Protection Regulation effective 25th May, 2018 and this policy (together with our terms of use at www.nkdpizza.pizza/terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be collected, used and disclosed by us and applies to information collected when you use or access our online or mobile websites (www.nkdpizza.pizza) or when you otherwise interact with us (e.g. if you choose to participate in social media functions on our site, enter a competition, promotion or survey).  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.nkdpizza.pizza you are accepting and consenting to the practices described in this policy.

For the purpose of this policy, the data controller is NKD Pizza Europe Limited (“we”, “us”, or “our”) of 96 Kensington High Street, London, United Kingdom, W8 4SG.

Information we collect

We will collect certain information (including personal data) relevant to the services we provide.  The types of information we may collect directly from you include your name, telephone number, email address, postal address, transactional information (including services purchased and billing address), information collected by cookies or other tracking technologies and any other information you may choose to provide.  Please be aware that the information that you choose to provide may reveal or identify information that is not expressly stated (e.g. if you choose to provide your picture, your picture may reveal your gender).  We may also store files and other information that you may upload or provide to us in order to be able to provide you with the features and functionality of the services we provide.

We will also collect the following information each time you visit our website, in order to help us understand how to improve our service and our website and to ensure the content is presented to you is in an effective manner:

  • technical information, including the Internet protocol (IP) address used to connect your computer or mobile device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources

This is may be:

  • Information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
  • Information we receive if you place your order through a third party (eg Just Eat).  This will include your name and address and your order information and history.  We do not use this information for marketing purposes, unless you expressly opt in to receive marketing information.
  • Information we receive from other third parties, (including, for example, order processing systems operators and electronic point of sale operators) in connection with supporting orders and deliveries to you.  Again, this will include your name and address and your order information and history, and we do not use this information for marketing purposes, unless you expressly opt in to receive marketing information.

Information collected by Cookies

  • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
  • A cookie is a small file of letters and numbers that we (including service providers who work on our behalf) store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.  We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Your ability to control Cookies

You have the ability to accept or decline cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access and fully experience the interactive features of all or parts of our site. Except for essential cookies, all cookies will expire after 2 hours.

Uses made of the Information we collect

We use information collected about you for the limited purpose of providing our services.  The information may be used to perform a variety of purposes, including the following:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • provided we first obtain your consent, to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • provided we first obtain your consent, to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please do not tick the relevant box situated on the form on which we collect your data (the order form or registration form);
  • to notify you about changes to our service;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your device;
  • to allow you to participate in interactive features of our service, if you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them; and
  • for other purposes about which we notify you.

Information that we share

We do not share information with companies, organisations and individuals unless one of the following circumstances applies:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • In the event we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • With your consent.  Companies, organisations or individuals outside of NKD Pizza Europe Limited when we have your consent to do so.  We require opt-in consent for the sharing of any sensitive information.
  • For external processing.  We may provide personal data to trusted businesses, or persons to process it for us, based on a legal agreement in place, our instructions and in compliance with this policy and any other appropriate confidentiality and security measures.  These business or persons may include: advertisers and advertising networks, data matching, data analysis or direct marketing companies to perform services on our behalf who will only be permitted to access and use your information for the sole purpose of performing the services specified by us and in strict adherence to this policy; and also may include analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • For legal reasons.  We will share personal data with companies, organisations or individuals outside NKD Pizza if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request;
    • detect, prevent or otherwise address fraud, security or technical issues.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  However, we have taken appropriate safeguards to ensure the protection of your personal data in accordance with this policy.  These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal data and a copy of the model contract clauses is available upon request.  By providing your personal data you consent to us transferring your personal data to third party countries that provide services to us.

Information Security.

All information you provide to us is stored on our secure servers, we use physical, electronic and administrative safeguards that are designed to protect your personal data from theft, loss, misuse and unauthorised access, disclosure, alteration and destruction. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Your choices

You may update, correct, move or request deletion of your personal data or other information that we have about you at any time by emailing us at privacy@nkdpizza.com.  Please note that deletion may not be automatic as it is subject to applicable laws, legal obligations and legitimate business purposes.

Your Access Rights

You may make a request at any time to see the information we hold about you or processes on behalf of a third party.  To request this information, please contact us in writing either by writing to us at 96 Kensington High Street, London, United Kingdom, W8 4SG or at privacy@nkdpizza.com.  Upon receipt of such request, we have a maximum period of 30 days within which to respond.

Retention and Deletion

We will retain your information for as long as your registration is active and remains so for a period of 24 months or as needed to provide our services to you.  We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our terms of use.  At the end of the retention period, we will delete your personal data in a manner designed to ensure that it cannot be reconstructed or read.

Links to other websites and other networks

From time to time, our site may contain links to and from websites of our partner networks, advertisers, franchisees and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies.  Please ensure you check these policies before you submit any personal data to these websites.

Children’s Privacy

None of our services are directed to individuals under 13.  We do not knowingly collect information from individuals under 13 nor promote or market our services to minors directly.  If you believe that we have mistakenly or unintentionally collected information about a minor without appropriate consent, please notify us at privacy@nkdpizza.com so that we may immediately delete the information from our servers and make any other necessary corrections.

Changes to our privacy policy 

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 96 Kensington High Street, London, United Kingdom, W8 4SG OR privacy@nkdpizza.com.